TEMU GHANA MAIN OFFICE

TERMS AND CONDITIONS – PAYMENT POLICY

1. Order Placement and Payment Requirement

All customers are required to complete full payment for their orders before any order processing, packaging, or delivery arrangements will begin. Orders will only be confirmed after successful payment verification.

2. Accepted Payment Methods

We accept approved payment methods including mobile money, bank transfer, and other authorized digital payment systems. Payment instructions will be provided at the time of order confirmation.

3. Payment Confirmation

Once payment is made, customers must provide proof of payment where necessary. Orders will be processed only after payment has been successfully verified by our system or support team.

4. No Cash on Delivery (COD)

We operate a strict no cash on delivery policy. This ensures efficiency, order accuracy, and commitment from both parties.

5. Order Processing Timeline

After payment confirmation, orders will be processed within the stated timeframe. Delivery timelines will be communicated accordingly.

6. Failed or Pending Payments

Orders with incomplete, failed, or pending payments will not be processed and may be automatically canceled after a specified period.

7. Refund Policy

Refunds, where applicable, will be processed according to our refund guidelines. Customers must contact support for assistance regarding eligible refunds.

8. Fraud Prevention

We reserve the right to cancel or delay any order suspected of fraudulent activity or unauthorized payment.

9. Agreement to Terms

By placing an order with us, the customer confirms that they have read, understood, and agreed to these payment terms and conditions.

—

Contact Information

For any questions or assistance, please contact our customer support team through our official communication channels.